our policy
noobs is family-owned and we live, work & play right here in the city of redlands. as a local business in our home community, it is important for us to be a good neighbor and treat all of our friends & guests with the same respect and courtesy that we would want to receive (our golden rule). we believe that a
part of our responsibility is to be open, honest and a positive part of our city.
terms & conditions for limited time promotions
noobs LLC will from time to time engage in special promotional offerings which may be limited to certain dates, times and/or experiences. These promotions are designed to attract new customers and/or increase customer awareness of particular service offerings. Customers must purchase these specific promotions within the given time period as stated in the promotional offer. Any reward or bonus received is subject to specific time periods for redemption and may be transferable to and be redeemed by another party.
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Promotions (as of November 2023):
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Free $20 bonus card (limited redemption window) received for every $50 in gift card purchases (Holiday GC 2023)
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To be eligible for free limited-redemption bonus card(s), the customer must purchase gift card(s) either online at www.noo.bs or in store between the dates of 11/24/23 and 12/26/23 for a minimum of $50.
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In-store customers will receive bonus card(s) upon purchase of eligible gift card(s)
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Online Customers will receive a $20 bonus card for every $50 increment of gift card(s) purchased in a single transaction (or multiple transactions on a single day) online via email within 7 business days.
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No partial bonus card will be given (for example: a purchase of $149 in gift card(s) will result in two $20 bonus cards, a purchase of $150 will result in three $20 bonus cards)
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Regular Gift Cards will be available for download immediately after an online purchase.
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Note!!: Bonus card(s) will NOT be provided immediately upon online checkout! $20 bonus card(s) will be sent to the customer provided email address within 7 business days of an eligible online gift card(s) order.
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Redemption of a bonus card(s) are limited to the following:
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valid for single sessions only (cannot be redeemed for 'party packs' or any multi-hour bookings)​
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bonus cards may only be redeemed for single sessions booked between 01/01/24 and 03/31/24
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up to 2 bonus cards may be redeemed for any eligible single session booking
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bonus cards are valid for up to $20 each - no partial credit will be retained or refunded.
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bonus cards are of promotional value only and are never redeemable for cash.
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bonus cards for this promotion expire on 3/31/24 and will not be valid any date after.
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In the event of fraud and/or a credit card chargeback for a gift card purchase - all gift cards and bonus cards associated with that transaction will be cancelled and voided.​
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noobs LLC reserves the right to limit quantity of gift cards purchased by any customer, for any reason, including but not limited to suspected fraudulent activity.
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noobs LLC reserves the right to pursue legal recourse in the event of fraud, in accordance with the governing laws of the State of California.
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Gift Card discount code provided from 3rd party (no codes are currently active as of 11/2023)
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To be eligible, the customer must reference a valid promotional code when purchasing gift cards online at www.noo.bs or in store before the stated end date. Any promotional code applied will reflect in the final price before the Customer submits payment.
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All Gift Card sales are considered final, so if the customer purchases a gift card(s) that does not have the intended discount applied, the customer accepts normal pricing of the purchase.
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Gift Cards may be redeemed for goods and services provided by noobs LLC are not redeemable for cash, except as specified under California law, Civil Code section 1749.5(b). Any discounted value is considered promotional value and is not eligible for exchange or redeemable for cash.
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In the event of fraud and/or a credit card chargeback for a gift card purchase - all gift cards and bonus cards associated with that transaction will be cancelled and voided.
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noobs LLC reserves the right to limit quantity of gift cards purchased by any customer, for any reason, including but not limited to suspected fraudulent activity.
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noobs LLC reserves the right to pursue legal recourse in the event of fraud, in accordance with the governing laws of the State of California.
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Gift Card obtained from Charitable Foundation/Raffle/Fundraiser
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Gift Cards that have been donated to a charitable foundation/club/association/etc by noobs LLC or provided at a discounted rate via a fundraiser are not subject to be redeemable for cash, pursuant to California law, Civil Code section 1749.5(c)
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$XX or XX% discounts ("promo code") off of a booking obtained from any source: such as online or from printed advertisement
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Discounts of any amount are not eligible for 'party packs' or multi-hour event, at the sole discretion of noobs LLC
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Discounts of any amount may be limited to 1 redemption per customer/household, at the sole discretion of noobs LLC
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In general, promo codes may not be combined with any other discount and/or promotion.
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Promo/Discount codes are subject to change.
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Promo/Discount codes are subject to limited time redemption periods.
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Promo/Discount Codes that were intended to be applied by the customer, but were not applied before submitting payment are not eligible for refund, unless approved at the sole discretion of noobs LLC.
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Single use Promo/Discount codes are valid for a single redemption. In the event of a no show and/or cancellation, no refund will be provided to single use discount codes.
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noobs LLC reserves the right to modify, cancel, and/or change promotional terms and/or availability at any time.
privacy notice
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terms of service
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disclaimer
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noobs llc's health & safety policies
[last updated: november 9th, 2022]
the health and safety of our friends, guests and staff are very important to us. in order to ensure that nobody gets hurt in the real world while experiencing a virtual one, all participants are required to comply with a set of health & safety rules while in our facility, using our equipment and/or attending one of our events.
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covid-19 (& other exposure risks) disclaimer & safety policies
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By attending, or participating in, an event at noobs LLC, you may experience possible exposure to electromagnetic frequency radiation, chemicals known to the State of California to cause cancer and birth defects or other reproductive harm, and illness from infectious diseases including, but not limited to, COVID-19. Even though there are safety rules and sanitation procedures in place that may help to reduce the risk of exposure, they are not guaranteed to eliminate all exposure risks and the risk of serious illness and death does exist. All attendees and participants knowingly and freely assume all such risks related to attendance and participation in the activity, including potential of illness and exposure to infectious diseases, such as COVID-19.
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[sanitation /safety procedures:]
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1) all of our virtual reality headsets have been fitted with silicone and/or vinyl contact surfaces which allow us to fully disinfect and sanitize in between users. single-use disposable VR mask covers are also available by request.
2) we book 1 party at a time for each group session and we keep a buffer time for full equipment/space sanitation in between sessions.
3) we use clorox pro wipes, which has one of the shortest kill time recorded for covid-19 (as well as some other pathogens!) see the EPA's website for more information: https://www.epa.gov/coronavirus/about-list-n-disinfectants-coronavirus-covid-19-0
4) handwashing stations and hand sanitizer will be available at all times. please help keep noobs clean by using them before and after playing, eating, or you know... using the potty!
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5) if you have any concerns or need special accommodations, please let us know at "info@noobs.llc"
ticket, e-voucher and reservation terms and conditions, release of liability
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noobs llc's participant waivers
please visit https://www.noo.bs/waiver to view and complete participant waiver forms