frequently asked questions

where & when will you be opening?


we are scheduled to open july 9th, 2021! we are located at: 310 alabama st. #d, redlands, ca (just south of park ave. & in the same business center as open door escape rooms!)




will i be playing with other people, or just my group?


we will have both! you will be able to book for just your group for any available time slot, up to 21 days in advance. for public games, you will be able to book up to 7 days in advance.




what about covid?  how will noobs stay safe?


covid has definately thrown our lives a curveball and created a different vibe at a lot of entertainment venues. here is a quick rundown of what we do to make sure we are staying clean for all of our guests: 1) all of our virtual reality headsets have been upgraded with silicone contact surfaces (instead of fabric), which allow us to fully disinfect and sanitize in between users. single-use disposable vr mask covers are also available by request. 2) private reservations available; longer buffer time for full equipment/space sanitation in between sessions. (we use a hospital grade, alchohol based sanitizer to clean all of our equipment.) 3) face coverings will be required during all public games until cdc guidance changes. handwashing station and hand sanitizer will be available at all times. 4) during operating hours, the air in our facility is constantly filtered through HEPA filters to reduce airborne contaminants, such as bacteria and viruses. 4) we will follow all applicable guidelines for california's 'blueprint for a safer economy' - for more information, visit https://covid19.ca.gov/industry-guidance/#movie-theaters-entertainment 5) if you have any concerns or need special accomidations, please let us know at "info@noobs.llc"




fundable?  what is that?  why are you doing that?


have you ever heard of kickstarter? well, fundable is a very similar provider that is geared towards businesses offering services, especially local ones! we are doing what is called a 'fundraise' through fundable. our target goal is $15,000 - and we are asking everyone who may be interested in giving us a try, to buy your tickets through fundable. this will allow us to pre-sell tickets. why? 1) we want to offer a discount to those who buy early! you can save up to 50%! 2) we want to keep our prices down [most virtual reality centers in california charge approximately 20%+ more than us] - this works by allowing us earlier access to sales revenue to offset our final equipment purchases, thus avoiding leveraging a loan or line of credit. 3) we want a platform that is an 'all-or-nothing' setup, so you only pay when the entire fundraise is successful & complete - and it's closer to redemption time! if we were to not sell the entire goal of $15k **gasp!!!*** - our project will not be funded at all through fundable and you are not charged.




how old do i have to be to play?


for public games, all players must be 13 years or older. for private games, we will allow some parental discretion for 8 and up. we're sorry, no players under 8 at any time.




will i get motion sickness?


most likely, not. you are physically walking around instead of using buttons to 'move' in the game. what you see on screen matches up with how you are moving your head & body, so your brain is more likely to be fooled than with traditional vr. some people are more prone to motion sickness or nasea than others - so always exercise caution and let us know if you begin to feel ill and need to stop at any time.




i heard you do parties!  how can i get more information?


we will have more pictures of our available party setups soon & we will have a dining area that can accomodate up to 24 people! there are some awesome local restaurants that can deliver for your party, or you can bring your own. for large groups, you will reserve the whole facility, for smaller groups we offer private games & reserved dining seating after the games. if you have any questions, don't hesitate to drop us a line at info@noobs.llc




do i have to sign a waiver?


there are some inherent risks associated with this activity and we require all adult participants to sign a waiver before participating. a parent or legal guardian must sign a waiver for any participant under 18. (waivers can be signed and submitted digitally prior to the event) to preview the waiver now, you can download it here.





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©2021 by noobs llc | redlands, ca